How Revive 24x7 handles your data

This policy applies to the Revive 24x7 customer and service-provider mobile app operated by MayaV Labs. It explains what information we collect, why we use it, when we share it, and the choices available to you.

Information we collect

Account and contact information: your name, phone number, email address when provided, account role, and authentication records.
Booking and service information: selected services, appointment dates and times, service addresses, booking status, care-plan details, support communications, ratings, and review comments.
Provider information: professional profile, specializations, service areas, availability, time off, assignments, and visit-progress information.
Payment information: payment method and status, amounts, and payment, order, or refund identifiers. Razorpay processes online payment credentials; Revive 24x7 does not store full card or UPI credentials.
Device and security information: registered device tokens, IP address and request information in security or audit records, and session or refresh-token records.

Information we do not access

The current Android app does not request access to your device location, contacts, camera, microphone, call log, or SMS messages. We do not use advertising SDKs or sell personal information.

How we use information

Authenticate users and protect accounts.
Create, schedule, manage, and support home-care bookings.
Match services with eligible providers and display visit progress.
Process payments, refunds, records, and transaction reconciliation.
Respond to support, privacy, safety, and account-deletion requests.
Prevent fraud, investigate incidents, enforce our terms, and comply with law.
Maintain and improve the reliability and security of the app and service.

When we share information

We disclose only the information needed for the following purposes:

Customers and providers: limited booking information needed to deliver a service. Personal phone numbers are not disclosed directly between customers and providers.
Authorized operations staff: information needed to administer accounts, bookings, providers, support, safety, and payments.
Service providers: MSG91 for phone verification, Razorpay for online payments, and hosting, database, security, and communications providers that process data on our behalf.
Legal and safety disclosures: government authorities, regulators, courts, or other parties when required by law or reasonably necessary to protect users, the public, or our rights.

Storage, security, and retention

We use administrative, technical, and access controls intended to protect personal information. No electronic service can guarantee absolute security. Mobile authentication credentials are stored using platform-backed secure storage.

We keep active account and booking data while needed to provide the service. After a verified deletion request, account data is deleted or de-identified within 30 days. Limited booking, invoice, payment, service, fraud-prevention, security, and audit records may be retained when required for tax, accounting, healthcare, legal, or dispute-resolution obligations. Those records are retained only for the applicable legal period, generally no longer than eight years, or longer during an active legal proceeding, and are then deleted or de-identified.

Your choices and rights

You may ask to access, correct, or delete your personal information by emailing mayavlabs@gmail.com. To close your account, follow our account-deletion instructions. We may verify your identity through the phone number or email registered to the account.

Children

Revive 24x7 accounts are intended for adults. A parent or legal guardian may arrange a service for a child. We do not knowingly allow children to create their own accounts.

Changes to this policy

We may update this policy when our app or data practices change. We will post the revised policy here and update the date below. Material changes may also be communicated in the app or through registered contact details.

Contact us

For privacy questions or requests, contact MayaV Labs at mayavlabs@gmail.com.

Effective and last updated: 16 September 2026 · Account deletion